Al-Mahdi Dental Supplies - Privacy Policy

Our contact details 

Name: AL-Mahdi Dental Supplies

Address:1 Wellpark Court, KA3 7BX, Kilmarnock, Scotland, UK

Phone Number:+447770447965

Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

  • “Account” means an account required to access and/or use certain areas and features of our site;
  • “Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by our site are set out in section 13, below;
  • “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]
  • “Personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”).
  • “We/Us/Our” means Al-Mahdi Dental Supplies, a company based in Scotland, UK, with registered address 1 Wellpark Court, Kilmarnock, KA3 7BX. 

The type of personal information we collect 

We currently collect and process the following information:

  • Name
  • Company/business name
  • Addresses 
  • Phone numbers
  • Email addresses
  • IP address
  • Order history
  • Website user stats
  • Email/social media correspondence
  • List of URLs starting with a referring site and your activity on our site. 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Enable communication with you in regards to your recent orders or enquiries. 
  • Supplying our products and services to you. 
  • Providing updates about our products, special offers etc. 
  • Managing your account on our website. 
  • Parcel tracking information, incomplete order reminders, credit card billing, shipping verification and individual order delays.
  • Gathering feedback to enable us to continually improve our site and your user experience. This may include emails inviting you to review the service received from us.
  • Marketing purposes which may include contacting you by email or post with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with our obligations under the GDPR.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Dental practice contact details available online to the general public.
  • Social media platforms such as Facebook, Twitter, Instagram and Youtube. 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Al-Mahdi Dental Supplies either by phone or email or through our website. 

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We need it to perform a public task.

How we store your personal information 

Your information is securely stored on our website.

Steps we take to secure and protect your data include: 

  • Firewalls.
  • Intrusion detection systems.
  • Timely installation of any security updates.
  • Internal Staff training for privacy and GDPR matters.

Your personal data will only be kept for as long as it’s necessary for the purpose for which it was collected. 

When no longer required, your data will either be deleted completely or anonymised, so that it can be used in a non-identifiable way for statistical analysis and business planning.

When you place an order, we’ll keep the personal data you give us for six years, so we can comply with our legal and contractual obligations. 

How we share your data

  • We may sometimes contract with third parties to supply services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law.
  • We may compile statistics about the use of our site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
  • In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data, for example, where We are involved in legal proceedings, where we are complying with legal requirements, a court order, or a governmental authority.

Our Use of Cookies

  • Our site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by Us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  • By using our site, you may also receive certain third-party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used for advertising based on what you’ve viewed on our site.
  • Before Cookies are placed on your computer or device, you will be shown a popup requesting your consent to set those Cookies. By continuing to use our site, you are giving your consent to the placing of Cookies. This enables us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features may not function fully or as intended.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request (see our contact details above).

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us by phone, email or post (see our contact details)

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website: