Returns Policy

Goods will be accepted for return on the following conditions:

  • The customer has contacted us and given their invoice number and details of the reason for return of goods.  Goods will not be accepted for refund without prior authorisation. 

  • Returned goods must be in a saleable condition (inclusive of all original packaging, unused and unopened except for inspection). All returns must be suitably packaged. Products with “tamperproof” seals cannot be returned once the seal is broken.

  • Returned goods must be received at Al-Mahdi Dental Supplies - 1 Wellpark Court, KA3 7BX, Kilmarnock, UK -  within 30 days from the date of delivery.

  • Returned goods received after this time or without prior authorisation will not be refunded. 

  • Where goods are received by the customer in an unusable condition the customer must inform Al-Mahdi Dental Supplies in writing within 14 days of delivery. 

  • Al-Mahdi Dental Supplies accepts no responsibility for returned goods which are lost or damaged in transit. It is the customer’s responsibility to ensure that goods are adequately labelled and packaged.

  • Providing these conditions are met, upon receipt of returned goods, a full refund will be given to the customer.

  • If the customer has paid postage/shipping to return goods, Al-Mahdi Dental Supplies will fully refund the customer upon receipt of proof of payment. 

  • If these conditions have not been met as stipulated we reserve the right to not to accept the goods for return and not issue a refund.